Terms of Service

Last updated: July 6, 2026

These terms govern your use of Captive, a guest WiFi portal service. By creating an account you agree to them.

The service

Captive provides branded captive-portal pages for UniFi gateways, collects guest email signups on your behalf, and authorizes guest devices onto your network. You configure your own gateway hardware and are responsible for the networks you operate.

Acceptable use

Captive is licensed for vacation rental homes and other small businesses — for example rental properties, cafés, salons, small offices, and similar venues. Hotels and other large or multi-tenant deployments are outside acceptable use. We may suspend or decline service for deployments outside the intended use; if you think your situation is a fit anyway, contact us before subscribing and we'll figure it out.

You also agree not to use the service to break the law, to collect data from guests without appropriate notice, or to attempt to access other tenants' data.

Your guests' data

Email addresses and device metadata captured through your portals belong to you. You are the data controller for your guests: you're responsible for the consent language shown on your portal, for honoring applicable privacy and anti-spam laws when you contact guests, and for handling deletion requests from your guests. We process this data only to provide the service — see the Privacy Policy.

Billing

Paid plans are billed monthly through Stripe at the prices shown on the pricing page. Adding or removing sites is prorated. You can cancel any time; service continues to the end of the paid period. If payment fails repeatedly or a trial lapses without subscribing, guest portals stop authorizing devices until the account is in good standing — your dashboard and captured data remain accessible.

Service and liability

The service is provided as-is, without warranty. Guest WiFi authorization depends on your gateway, your internet connection, and Ubiquiti's software — none of which we control. To the maximum extent permitted by law, our liability for any claim is limited to the fees you paid in the three months preceding it.

Changes

We may update these terms; material changes will be announced by email to account holders. Continued use after a change takes effect constitutes acceptance.

Questions: matt@soldo.org